The Public Transport Association of Canberra, Inc (PTCBR) is a public transport users group with members from all sectors of the community.
We want to help more people use public transport, and improve the passenger experience.
We work with government, industry and the community to help make a better transport system for Canberra and the Canberra Region.
PTCBR’s 5 Point Plan to Improve Canberra’s Transport
Extend light rail
Frequent services
Timed connections
Faster services
Active travel
Latest Updates
From PTCBR
- MyWay+: we are still not there yet
We’re 3 weeks after the very shaky launch of Canberra’s new account-based public transport ticketing system. It’s fair to say that there have been enough improvements to give the illusion … Read more - MyWay+ : what’s working, what’s not, and what we still need to see
It’s been a big day with today’s launch of MyWay+. Unfortunately, things aren’t going quite as we would have liked, and it seems like there are still a lot of … Read more
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MyWay is working better than it did on the disastrous first day, but there’s still a long way to go until it’s at the standard we’d expect. Read PTCBR’s take on what’s improved, and what needs more work.
https://ptcbr.org/2024/12/18/myway-we-are-still-not-there-yet/
The draft regional transport plan for NSW SE and Tablelands is now out. Section 5.8 correctly identifies the need for integrated timetables, routes and fares between NSW and ACT. Sadly, it doesn’t recommend any short or med-term action to fix this.
https://www.haveyoursay.nsw.gov.au/sritp/south-east-and-tablelands
We’ve been here before, a new Government digital service is launched and accessibility wasn’t factored into any design decisions.
MyWay+ is not accessible. And points to a likely pattern of a11y not undertaken across the platform effectively shutting disabled people out. #a11y
One lesser-talked about shortcomings of MyWay+ is it not meeting accessibility requirements. This excellent article from @CANAXESS steps out what’s wrong with the MyWay+app for people with vision issues or who might find a mouse or touchscreen difficult.
https://www.canaxess.com.au/articles/MyWay+/
The Chief is right. A little extra testing would have done a lot for a smoother start for MyWay+. But a week in, there’s still a lot more to do!
Fare-free Friday is fun, but it will be better services which gets more people onto PT.
Separately, we’re still concerned the QR codes are not good enough yet, and they shouldn’t be the first option when you open the MyWay+ app.
You can all relax, the money is back.
By now everyone has discovered their MyWay+ balance has zeroed out. Don’t panic, it’s not just you.